Returns
We accept returns within 28 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be in the original packaging, where applicable.
- Include any seals, labels, or protective packaging that came with the product.
- Be accompanied by proof of purchase or your order number.
For hygiene and safety reasons, we generally cannot accept returns of beauty or cosmetic products that have been opened, used, or tested, unless the product is faulty or was received damaged.
Non-Returnable Items
The following items may not be eligible for return:
- Opened or used beauty and cosmetic products.
- Products without their original packaging or hygiene seals.
- Gift cards.
- Items purchased as part of a final-sale or non-returnable promotion.
This does not affect your statutory consumer rights, including your rights if a product is faulty, damaged, not as described, or otherwise does not meet applicable legal requirements.
How to Request a Return
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Contact our customer support team within 28 days of delivery at info@embabeauty.co.uk.
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Provide your order number and reason for the return.
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Once approved, we will provide a collection from Royal Mail to collect from your address, if you do send on your own accord we can cover the costs on arrival back to our head office.
Where to Return your orders if you have lost your return slip
Please do return all orders to:
167-169 Great Portland Street,
W1W 5PF,
London,
UK.
Costs for Return of Products
We will arrange the return from your address when contacted regarding the desire to return through our email: info@embabeauty.co.uk.
If you have sent the products back and paid for this yourself we can arrange a cover fee of £3.95 upon arrival included in your refund once approved. All item must be unopened and un-used upon inspection from our customer service team.
Inspection and Refund
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Returned items will be reviewed and inspected to ensure they meet return requirements.
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Once approved, refunds will be processed to your original payment method.
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Please allow up to 5 business days for the refund to appear in your account after approval.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging. We will resolve the issue promptly.