Terms of service

Last updated: 26 August 2026

Welcome to Emba. These Terms of Service (“Terms”) govern your use of the Emba website, online store, and related services.

By accessing our website or placing an order, you agree to these Terms. Please read them carefully before using our services.

1. About Emba

Emba provides beauty and cosmetic products through its online store.

In these Terms, “Emba,” “we,” “us,” and “our” refer to Emba. “You” and “your” refer to any person accessing our website or purchasing our products.

2. Using Our Website

You agree to use the Emba website only for lawful purposes.

You must not:

Use the website in a way that violates applicable laws or regulations.
Attempt to gain unauthorised access to our website, systems, or accounts.
Interfere with the security or operation of the website.
Copy, reproduce, distribute, or commercially exploit our content without permission.
Use the website to transmit malicious software or harmful material.
Provide false or misleading information when placing an order or creating an account.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, colours, sizes, prices, and other information on our website are accurate.

However, product colours and appearances may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, and change or discontinue products at any time.

Product availability is not guaranteed until your order has been accepted by us.

4. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order where appropriate, including where:

A product is unavailable.
There is an error in the product description or price.
We suspect fraudulent or unauthorised activity.
We are unable to fulfil the order for reasons beyond our reasonable control.

If we cancel an order after payment has been taken, we will arrange a refund.

5. Prices and Payment

All prices displayed on our website are shown in the applicable currency and include taxes where required by law.

Delivery charges, if applicable, will be displayed before you complete your purchase.

You agree to provide accurate and complete payment information.

Payment must be successfully received before an order is dispatched unless another payment arrangement has been expressly agreed.

6. Delivery

We will make reasonable efforts to deliver your order within the estimated delivery timeframe provided at checkout.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, severe weather, strikes, customs procedures, or other events beyond our reasonable control.

You are responsible for providing an accurate delivery address.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Nothing in our returns policy limits any statutory consumer rights you may have.

8. Beauty Products and Personal Use

Our products are intended to be used as described on the product packaging and website.

You should read product labels, ingredients, warnings, and usage instructions before using a product.

If you have known allergies or sensitivities, you should review the ingredients carefully before purchase or use.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.

Emba does not guarantee that a product will be suitable for every individual.

9. Intellectual Property

All content on the Emba website, including logos, branding, product photographs, graphics, text, designs, videos, and other materials, is owned by or licensed to Emba unless otherwise stated.

You may access and use the website for personal, non-commercial purposes.

You must not reproduce, modify, distribute, sell, or commercially exploit our intellectual property without our prior written permission.

10. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to Emba, you agree that you have the right to submit it.

By submitting content, you grant Emba a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, and distribute that content for legitimate business and marketing purposes, subject to applicable law.

You must not submit content that is unlawful, defamatory, abusive, misleading, discriminatory, infringing, or otherwise inappropriate.

We reserve the right to remove content that violates these Terms.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, such as payment processors, delivery providers, analytics services, or social media platforms.

We are not responsible for the content, availability, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Website Availability

We aim to keep the Emba website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Emba will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or any statutory rights that cannot legally be excluded or limited.

14. Events Beyond Our Control

We will not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, government action, strikes, transport disruption, power outages, cyber incidents, or failures of third-party service providers.

Where possible, we will take reasonable steps to minimise the impact of such events.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

16. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on our website with a revised “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, where permitted by law.

17. Governing Law

These Terms are governed by the laws applicable to the jurisdiction in which Emba operates, unless applicable consumer protection law provides otherwise.

If Emba is based in the United Kingdom, these Terms will generally be governed by the laws of the relevant UK jurisdiction, subject to any mandatory consumer rights that apply to you.